Shipping and Delivery

We use Australia Post to send all of our orders worldwide. All packages are sent via regular or express post with tracking.

We ship worldwide.

We offer standard or express post. All orders are tracked.

You will receive an email notification when your order is on the way and be able to track your shipment to see the delivery status.

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PLEASE CHECK YOUR DETAILS WHEN ORDERING

Please ensure you enter your details correctly, all addresses including post code should be double checked, as missing parcels or parcels that are returned due to incorrect addresses will incur a postage fee of up to 100 per cent of the original purchase. Postage charges paid for the original dispatch are non refundable.

All in-stock orders are shipped within 1–3 business days.

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AUSTRALIA WIDE

Express: Next business day delivery. This is only available within the Express Post next business day delivery network. Visit auspost.com.au/expresspostnetwork for more details.

Standard Post:  2+ business days. Delivery times will vary depending on lodgement (all orders are posted from LANDSBOROUGH, QLD, 4550) and destination points. For more information on delivery times to your area, visit auspost.com.au/domesticdeliverytimes

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INTERNATIONAL

Express: 2-4 business days between major metro areas

Standard Post: 6+ business days

Please note: Estimated delivery time between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control. For more information, calculate postage and delivery times or check our international post guide.

Yes! Delivery of every parcel is sent through Australia Post Offices or MyPost and this means it will be recognised as carbon neutral as a result of the purchase of carbon offset credits by Australia Post to match the environmental impact.

Yes Australia wide! On all orders over $100 AUD. Woohoo!

This will automatically apply at checkout.

Returns and Exchanges

The utmost care has been taken when producing and packing orders. All items are carefully packed. We understand that sometimes accidents or errors may occur. 

Please let us know of any issues or if your order is faulty, damaged or if there are items missing, WITHIN 48 HRS of the delivery to hello@kristyjamieson.comIf your package contains a faulty, missing or damaged item we may ask you to send a photograph and/or send back the item. We will happily refund or exchange your product immediately if a product has slipped through our high levels of quality control.

Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your refund. If your refund is approved then your refund will be processed via your original method of payment within two to five days.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of postage will be deducted from your refund.

Please note: Cancellations will incur a fee of up to 100 per cent once an order has been placed and has been produced.

Customer Service

Have a question that isn't answered here? No worries at all, simply send any questions to hello@kristyjamieson.com